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How to get a Digistore24 refund

If you bought a supplement or digital program through Digistore24, the refund goes through Digistore24's order support, not only through the seller. Here is the process step by step.

Who handles the refund?

Digistore24 is the payment processor and seller of record for the products sold on its marketplace. It takes the payment, sends the order confirmation and handles refunds on the seller's behalf. Your card statement usually shows a charge that names Digistore24, and digistore24.com/support is where you look up the order.

How long do you have?

Each seller sets its own money-back guarantee, commonly between 14 and 60 days, and some offer longer. The exact window for your purchase is on the order form and in your confirmation email, and each DoseAudit review lists the window we saw on the day we checked. Buyers in some countries also have a legal right to withdraw from a distance purchase, which can be shorter or longer than the seller's guarantee for digital products.

What are the steps?

  1. Find the confirmation email. Search your inbox for "Digistore24". The email has your order ID and a link to your order page.
  2. Open your order page or Digistore24 support. Look up the order with the email address you used and the order ID.
  3. Ask for the refund in writing. Use the refund option on the order page or the support form, and keep the ticket number.
  4. For physical products, ask whether the bottles must be returned and to which address. Some sellers refund only unopened or unused items, and return shipping is usually on you.
  5. Cancel any subscription or installment plan in the same request, so the next payment is not charged before the refund arrives.

Do extra offers need separate refunds?

Often, yes. Extra offers accepted after checkout can appear as separate orders with their own order IDs. Check your emails and list every order ID in your request.

What if nothing happens?

Reply on the same ticket with your order IDs and the date of your first request. As a last step you can contact your card issuer, but try Digistore24 support first.

This guide describes the general process, not legal advice. The terms stated on your own order form take priority.

Last updated September 29, 2026.