How to cancel a supplement subscription and stop repeat charges

To cancel a supplement subscription, find the seller or processor named on your receipt, send a written cancellation before the next billing date, save proof, and check your card statement afterward. If a charge still appears after you canceled, your card issuer is the fallback. This guide walks through each step. It is general information, not legal or medical advice.

Most supplement subscriptions start the same way: a "free bottle, just pay shipping" offer or a cheap starter bottle, with monthly shipments continuing until you cancel. The Federal Trade Commission (FTC) calls this a negative option, where a business treats your silence as permission to keep billing you.

How do you find out whether you are on a subscription?

Start with what you already have. Look for the order confirmation email, the card or bank statement line, and the order page you clicked through. In our reviews, a ClickBank order shows up on the buyer's card statement as a CLKBANK line, so the statement often tells you who processed the payment. Our ClickBank refund guide and Digistore24 refund guide explain how to look up an order with each processor.

Then read the confirmation for words such as "monthly," "auto-ship," "recurring," "membership" or "until cancelled." The FTC says that if it is not clear to you whether a business will keep charging you unless you tell it to stop, you should assume it will.

Some offers are one-time purchases. Our reviews of Liv Pure and Java Burn both record that the sales page states a one-time payment with no auto-ship, and the checkout we reached did not contradict that. Others are not. That is why you check the receipt rather than assume.

What are the steps to cancel?

The FTC's consumer advice on subscriptions gives a simple order of operations, and it works for supplements:

1. Look up the company that runs the subscription. If it has cancellation instructions, follow those first.
2. Cancel in writing where you can. An email or a support ticket creates a record. A phone call alone does not.
3. Keep a copy of the request and notes about any conversation: the date, the name of the person, and what they promised.
4. Ask for a confirmation that says the subscription is canceled and that no further shipments or charges will occur.
5. Watch your statements for charges after the cancellation date.

Do this before the next billing date, not after. A cancellation that arrives one day late usually means one more shipment and a return-and-refund conversation on top.

Who do you contact: the seller or the payment processor?

Try both. Supplement brands often list a support email in the sales page footer or the shipping email. The processor (ClickBank or Digistore24 for the offers we review) can see your order and is where refund requests go for orders it processes, so it is the second place to write if the seller does not answer.

If you are also asking for a refund, put both requests in the same message. Our refund guides recommend this because the next shipment can be charged before the refund arrives. Ask specifically:

• Please cancel the subscription for order number X and confirm no further charges.
• Do I need to return the unopened or opened bottles, and to which address?
• Will a shipment already in transit be charged or refunded?

What if you cannot find any way to cancel?

The FTC's page says that businesses must make canceling simple and that if it is unclear how to cancel, you should walk away. If you are already enrolled and the path is a maze, work through these in order:

• Search your email for every message from the seller, including spam, for a link that says "manage subscription" or "cancel."
• Check the processor's order lookup with your email address and order number.
• Write to the contact addresses on the sales page and policy pages, and keep the message.
• After a reasonable wait, contact your card issuer (see below).

Beware of "renewal notices" that arrive by text or email and ask for your card number. The FTC warns that a genuine auto-renewal notice is a reminder, not a bill, and should not ask for your card information. Do not call the number on such a message. Contact the company through a number you found yourself.

What do our reviews say about supplement subscriptions?

Subscription terms vary a lot across the offers we audit, and they are often attached to the cheapest option:

In each case the subscription is a choice you can make, but only if you see it. The full list of reviews notes recurring billing wherever we found it in the order flow.

When should you dispute the charge with your card issuer?

If you were charged without your consent, or a company keeps charging after you canceled, the FTC says to dispute the charge with your credit or debit card company right away. You can do that online in your card account, or by phone using the number on the back of the card. The FTC also suggests following up in writing and keeping every letter, note and email.

For credit cards, the Fair Credit Billing Act sets a formal process. According to the FTC, your written dispute must reach the issuer within 60 days after the first bill containing the error was sent to you. The issuer must acknowledge it in writing within 30 days and resolve it within 90 days. The law text at 15 U.S.C. 1666 sets out the same 60-day and 30-day steps and a limit of two complete billing cycles, never more than 90 days.

Try the seller first when the problem is a simple cancellation you can still fix, because a dispute can take weeks. But do not wait long. The 60-day clock runs from the statement date, not from the day you noticed.

Where can you report a subscription problem?

The FTC says to report trouble canceling, or a subscription you never agreed to, at ReportFraud.ftc.gov and to your state attorney general. A report does not get your money back by itself, but it adds to the record regulators use.

On the rules: the FTC announced a final "click-to-cancel" rule in October 2024, meant to make canceling as easy as signing up. Its rule page now also lists a February 2026 notice tied to federal court decisions and a March 2026 request for public comment on amending the Negative Option Rule. Because that status has shifted, do not rely on any particular rule to force a seller's hand. Rely on the receipt, your written request and your card issuer's dispute process instead.

A quick checklist before you buy any supplement offer

• Is the option you are choosing a one-time payment or a subscription? Read the small print near the button.
• Are there pre-checked boxes? The FTC advises unchecking any you do not agree with.
• Can you find how to cancel before you give your card? If not, do not sign up.
• Do you know the date of the next charge? Put it on your calendar.
• Have you saved the order page and confirmation email?

Our review method records these terms so you can check them before you enter a card. If something is unclear, ask your pharmacist or doctor about the product itself, and ask the seller about the billing terms.

FAQ

Can I cancel a supplement subscription by email?

Often yes, and it is the best option because it leaves a record. Use the address on the sales page or shipping email, and include your order number, name and the date you want billing to stop. Ask for written confirmation.

What if I already received the next shipment?

Ask in the same message whether the shipment can be refused, returned or refunded, and who pays return postage. Return terms differ by seller, so follow the terms shown on your order form. Keep the tracking number.

Is a free trial really free if I pay shipping?

The FTC's answer is no: if you have to pay shipping or fees to get a "free" trial, it is not really free, and later charges may be higher than expected.

Will disputing a charge hurt my credit?

The FTC states that while a credit card dispute is investigated, you can withhold payment on the disputed amount, and the issuer cannot take legal action to collect it or threaten your credit rating over it. You still owe the undisputed part of the bill.